The support you need, when you need it

Count on our decades of expertise in operational technology to help solve your toughest challenges. We speak your language. And our teams are here for you 24/7, 365 days a year.

Resolve your issue quickly with the industry’s leading support team.

  • Expert

    Consult with experts who combine advanced degrees with deep industry experience.

  • Fast

    Your time is valuable. Get results quickly — often in less than a day.

  • Effective

    Get the right answer the first time, so you can get back to work.

  • Global

    No matter where you are, we’re always there to answer your questions.

Protect your PI System investment with the software reliance program

 

  • Keep your system running in peak condition

    Our software reliance program protects your PI System investment, ensuring you always have the latest product updates, patches, and support resources. We are constantly investing in product development, keeping our software current to meet changing market needs.

  • Get software upgrades on your schedule

    Customers running older versions of the PI System can count on our support. And when you’re ready to upgrade, we’ll help identify the best migration path for your objectives. Upgrade on your own terms.

  • Go to one central place to address all your needs

    Whether you are a PI System novice or a veteran, our easy-to-use customer portal offers self-service help at the touch of a button. 

     

    Stay up-to-date on all the latest patches, releases, and security news. Create technical support tickets. Search our knowledge base. See all your previous customer inquiries and case history.  

  • Our technical support experts live and breathe OT

    We know your operations probably don’t shut down at 5:00 pm, so we’re here, by phone or online, 24 hours a day, seven days a week, 365 days a year.

     

    Forget about transfer call runarounds. While we’re working on your issue, you’ll have one point of contact until it’s resolved.

Get help from experts with advanced degrees and decades of experience

Our technical support specialists are a triple threat: most have advanced degrees, deep expertise with the PI System, and industry experience with operational software. But we are much more than our resumes. Our mission is to help you succeed. We prepare you, guide you, and work hand-in-hand to resolve any issues.

Jose Sanchez
José Sánchez,

Madrid

EE Sheing Lee
EE Sheing Lee,

Singapore

Samina Partapurwala
Samina Partapurwala,

San Leandro

Testimonials from your peers

Your peers give us a 94% satisfaction rating. Our customers value exceptional support from exceptional people.

Comprehensive, localized, round-the-clock support

With offices around the globe, we’re ready to help wherever you are, whenever you need it. Our engineers are here to provide expert advice. We also have friendly customer service teams to efficiently handle any non-technical requests, such as order questions.

map of globe with OSIsoft office locations

How can we help you?

We’ve been delivering reliable data for over 40 years. In fact, 24 of our first 25 customers still use our platform. Let us know how we can help you.

©2021 OSIsoft, LLC